- Please text for general information and non-same day service requests. They will not be responded immediately when shuttle is in service.
- Please call for same day service status (like shuttle delays, or ask the shuttle to wait due to rider delay, etc).
- Cancellation and refund requests must be submitted by text messages 4 hours before the start of show (if it is after show shuttle) or first shuttle trip. They’re valid only we’ve after replied to them.
- Please submit name and date of show
- Exact boarding location information is available on the site for every service. Please check and verify the boarding location first before the trip and before contacting us. Places where we board the shuttle may be similar to another branch/franchise located in the adjacent town or on the other side of town. We will not be able to pick up if you go to a wrong location in another city.
Use the form below for non-urgent messages:
DO NOT USE THIS FORM TO CANCEL OR RESCHEDULE TRIPS, TEXT 650-260-3976 INSTEAD.